On the movement of things
Aug. 25th, 2011 01:07 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
pecuniumMy stuff has arrived. It will be delivered on Monday.
The saga: I had it picked up on Aug. 3, with an estimated delivery of 6 business days (so about 10/11 Aug).
It got delayed. Then I was informed, by way of the tracking information, that it was in NJ, and I needed to call for delivery arrangements. Because of the need to get permits to put the cubes on the street, and the fees I needed to pay if I didn't have them delivered in short order, combined with my doing all the legwork on my legs... I ran about like a chicken sans head.
It took two days, and involved one fruitless attempt, and then being told I didn't need to go to the other office, before the other office finally got around to answering their phone and telling me I did need to come in. So I hot-footed it around Jersey City to the tune of 13 miles in two days, and spent 180 USD on permits.
Which was when I found out only two of my cubes had been delivered. The reason they hadn't called me was they didn't have all my stuff. This, I was assured, was rare. Even more rare was them not knowing where my cube was.
Ok.... So, having spent the money, I had them deliver the two they did have. I also called their central facility and got the cost of the extra fees I'll have to pay rebated.
The delivery was a bit late (I cut them more slack than I do cable installers, because they have a much higher likelihood of cascade effects slowing secondary deliveries). I called to see how it was going, and the person who answered the phone (whom I had not spoken to), recognised my name, and called to someone else to see if there was any word. My cube had, in fact, just been found.
In Renton. So they got it dispatched, and it took it's own sweet time.
As a piece of advice, if you use U-Pack/ABF, they seem to be good. The local service folks are really attentive, and seem to care (the one who called to tell me my stuff was here knew that I don't have my own bed yet). Arkansas is willing to do some work to keep you happy; though I should have liked a bit more off my bill than I got, I am at least not out of pocket for the extra monetary cost of the delay).
But, if I were doing this again, esp. with the permitting issues (which I didn't know the details of before I left. I don't know that I could have been made aware of them before I went and talked to the various depts which handle them, because no one here had done this sort of move before), I'd take the guaranteed delivery option.
That would have made the permitting more leisurely (I could have avoided about 10 miles of the walking), and I'd have been entitled to a significant rebate of the $4,000 the shipping cost.
The saga: I had it picked up on Aug. 3, with an estimated delivery of 6 business days (so about 10/11 Aug).
It got delayed. Then I was informed, by way of the tracking information, that it was in NJ, and I needed to call for delivery arrangements. Because of the need to get permits to put the cubes on the street, and the fees I needed to pay if I didn't have them delivered in short order, combined with my doing all the legwork on my legs... I ran about like a chicken sans head.
It took two days, and involved one fruitless attempt, and then being told I didn't need to go to the other office, before the other office finally got around to answering their phone and telling me I did need to come in. So I hot-footed it around Jersey City to the tune of 13 miles in two days, and spent 180 USD on permits.
Which was when I found out only two of my cubes had been delivered. The reason they hadn't called me was they didn't have all my stuff. This, I was assured, was rare. Even more rare was them not knowing where my cube was.
Ok.... So, having spent the money, I had them deliver the two they did have. I also called their central facility and got the cost of the extra fees I'll have to pay rebated.
The delivery was a bit late (I cut them more slack than I do cable installers, because they have a much higher likelihood of cascade effects slowing secondary deliveries). I called to see how it was going, and the person who answered the phone (whom I had not spoken to), recognised my name, and called to someone else to see if there was any word. My cube had, in fact, just been found.
In Renton. So they got it dispatched, and it took it's own sweet time.
As a piece of advice, if you use U-Pack/ABF, they seem to be good. The local service folks are really attentive, and seem to care (the one who called to tell me my stuff was here knew that I don't have my own bed yet). Arkansas is willing to do some work to keep you happy; though I should have liked a bit more off my bill than I got, I am at least not out of pocket for the extra monetary cost of the delay).
But, if I were doing this again, esp. with the permitting issues (which I didn't know the details of before I left. I don't know that I could have been made aware of them before I went and talked to the various depts which handle them, because no one here had done this sort of move before), I'd take the guaranteed delivery option.
That would have made the permitting more leisurely (I could have avoided about 10 miles of the walking), and I'd have been entitled to a significant rebate of the $4,000 the shipping cost.
